Shipping policy

Shipping & Delivery Policy

Domestic Delivery (Within Singapore)

Busy Mat offers Standard Courier Services, 2 Days Courier Service at SGD$12, and Express Courier Service at SGD$15.00

If you have chosen Standard Courier, please allow 2 – 5 Business days for your parcel to arrive. As soon as your order is dispatched, you will be sent an email to notify you that your order has been shipped.

However, kindly note that delivery may meet with delays during the festive seasons and the current COVID-19 situation.

If you have chosen Express Courier service you will receive your parcel within 24 hours from the point of checkout time. Please make sure somebody is home to receive the parcel.

Please note that our courier is not able to deliver to P.O boxes and restricted zones.

All orders will be processed and shipped within 3 business days upon confirmation of payment.

Orders will be shipped by Courier Service with Tracking information. Delivery usually takes 2 - 5 business days from the day of pick up.

In the unlikely event that your item is missing from your order, please contact us at busymatsg@gmail.com

 

International Delivery

Busy Mat ships internationally to most countries via various courier services, therefore delivery charges will vary with the countries selected.

For delivery charges, please contact us at busymatsg@gmail.com. We will inform you regarding the shipment details such as price and duration of delivery.

Please allow additional 1-3 working days in order for us to process your order. As soon as your order is dispatched from our office, you will be send an email and along a tracking number to notify you that your order has been shipped.

If you are unable to track your order, please reach us at busymatsg@gmail.com, we are happy to help you!

However, kindly note that delivery may meet with delays due to various reasons (e.g. festive seasons, delay in custom clearance)

Please note that the shipping fee paid is not inclusive of customs and import duties (duty delivered unpaid). The customer is responsible for any additional fees required. Busy Mat has no control over these charges, nor we can predict the charges. The respective courier will contact you if there are any tax and duties to be paid. Customs policies vary widely from country to country; you should contact your local customs office for more information before placing an order.

Any amendments to the delivery details (e.g. change of recipients, delivery address) would be the responsibility of the customer. 

In the unlikely event that your item is missing from your order, please contact us at busymatsg@gmail.com.

Busy Mat SG reserves the right to amend any policy or terms and conditions at any time without prior notification. In the event of any dispute, Busy Mat SG has the right to the final decision.